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Standalone Product Return and Refund Policy

Scope of This Policy

This policy applies only to standalone software products purchased directly from CodeAchi Softwares, including software licensed for installation and use on a customer's own supported device or local environment.

Cloud subscriptions and standalone products are governed by different refund policies. A cloud subscription is governed by the policy published on that cloud product's own website and presented for the applicable purchase. The terms on this page do not replace or extend a cloud product's refund policy.

Cloud Product Refund Policies

For another CodeAchi cloud product, please use the refund-policy link published on that product's website or purchase page. If you are unsure which policy applies to your order, contact [email protected] before purchasing.

30-Day Satisfaction Guarantee

At CodeAchi Softwares, we offer a 30-day return and refund policy for eligible standalone digital software products. This policy outlines the terms and conditions for returns, refunds, and exchanges for those standalone products.

Eligibility Criteria for Returns and Refunds

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt.
  • Product Condition: The digital software product must have been activated or used.

Return Process for Digital Items

If you wish to return a digital software product within 30 days of purchase, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] to initiate the return process.
  2. Provide Details: Include your order number, reason for return, and confirmation that the software product has been activated.
  3. Return Authorization: Upon verifying your request, we will provide you with a return authorization and instructions on how to return the product.

Refund Process

Once we verify the returned digital software product and confirm its unused status, we will process your refund according to the original payment method used for the purchase. Refunds are typically processed within 15 business days after authorization the returned product.

Exceptions to Refunds

  • Customized Software: Refunds may not be applicable for customized or modified software.
  • Third-Party Reseller Purchases: Follow the return and refund policies of third-party resellers or distributors if you have purchased our product from our authorised reselelrs.
  • Downloadable Content: Additional downloadable content accessed or downloaded may not be eligible for refunds.
  • Deductions: If your order included a physical item (such as a barcode scanner or printer), the cost of the physical goods will be deducted from the refund amount. The remaining balance will be refunded for the digital software part.
  • Abuse of Policy: We reserve the right to deny refunds for abuse of our Return and Refund Policy.

Software Functionality and Bugs

If you encounter issues with the functionality of our software or face any bugs within the eligible return period, we request that you provide us with sufficient time to resolve the issue. We will extend the validity of the refund policy for such cases, and you must cooperate with us in troubleshooting and resolving the issue. If we are unable to fix the problem, we will issue a refund as per our policy.

Preventing Scams and Abuse

While we strive to provide a fair return and refund policy, we also take measures to prevent scams and abuse of our policies.

Physical Items and Damage Issues

In cases where an order includes physical items, please note the following:

  • No Return/Refund for Physical Items: Physical items included in the order (e.g., barcode scanners, printers) are non-returnable and non-refundable. However, if the physical item is damaged upon receipt, please contact us immediately so we can work with the third-party provider to resolve the issue.
  • Cooperation with Third Parties: We will cooperate with third-party providers to address any issues related to damaged physical items. However, please understand that we cannot provide a guaranteed return or refund for physical goods.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]. We are here to assist you and ensure a positive experience with our digital software products.