Training & Support Policy

Training Resources

At CodeAchi Technologies, we are committed to empowering our users with comprehensive training resources to maximize their experience with our software:

• User Manual: Our user-friendly manual is designed to facilitate self-paced learning and mastery of our software.
• Blogs & Videos: Visit our blogs and YouTube channel for targeted problem-solving guides and instructional videos.
• One-to-One Training: Premium users are entitled to up to 5 free one-to-one training sessions to kickstart their journey with our software.

Certificates of Training

Upon successful completion of training sessions, users receive industry-recognized certificates authenticated by us, adding value to their professional credentials.

Training Sessions

After purchasing our product, users can request additional training sessions by contacting us. We offer both free and paid training sessions based on the user's needs and eligibility.

Training Format

All training sessions are conducted online using platforms like Google Meet or Zoom. Physical training sessions are not arranged unless explicitly agreed upon during the order process.

Technical Support

For technical assistance, users can reach out to us via our support ticketing system or chat support. We may remotely connect to a user's computer for support, ensuring secure connections and data handling protocols.

Quality Assurance

While we maintain high-quality standards, we acknowledge that errors may occur. We rely on user cooperation by providing accurate information and allowing sufficient time during technical support interactions.

Privacy and Data Handling

During technical support sessions, we do not collect personal information unless necessary. Any data collected is used solely for troubleshooting purposes and is promptly destroyed after issue resolution. Refer to our Privacy Policy for detailed information.

Contact Us

For training sessions or technical support inquiries, please contact us at contact@codeachi.com. We are here to assist you and ensure a seamless experience with our products and services.